Terms of service

For information only. The terms of each specific trip are set out in the contract and the booking confirmation.

Who we are

ERKAK is a concierge service: we select programs, book partners’ services and accompany guests. Programs are delivered by partners — tour operators, clinics, camps, guides and captains operating under the licenses of their own countries. In Thailand, tours are run by licensed tour operators with licensed Thai guides.

Request and confirmation

A request on the website creates no obligation. A booking is confirmed once the program, price and dates have been agreed in writing and the deposit has been received.

Prices and payment

Prices on the website are shown as “from” prices and are indicative; the final price is fixed in the confirmation. The deposit is 30%, with the balance due before the program starts or on the day of departure, unless stated otherwise. Conversions into other currencies on the website are for reference only.

Cancellation and rescheduling

Fishing tours: free cancellation up to 7 days before departure; after that, rescheduling within the season at no extra cost. If the captain cancels a trip because of the weather, you get free rescheduling or a full refund of the deposit. For other programs, cancellation terms are stated in the confirmation and depend on the partner’s policy.

Health and safety

Guests disclose their health conditions, contraindications and limitations before the program begins. Medical decisions are made by doctors at partner clinics; ERKAK does not provide medical services. Guests follow the instructions of guides, captains, coaches and doctors.

Insurance

We recommend a policy that covers active pursuits, high altitude and medical evacuation. Standard policies usually do not cover elective medical procedures.

Liability

ERKAK is responsible for organization and support to the extent stated in the confirmation. Partners are responsible for their own services. We are not liable for decisions of government authorities, the weather or force majeure, but we will help find a solution.

Complaints

Write to us within 14 days of the end of the program, and we will reply within 10 business days.

Last updated September 28, 2026